Topic Archive

AI Voice Operations

Articles about how AI voice systems hold up in live production, from call handling and routing logic to human escalation and workflow reliability.

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Articles in this topic

Are you familiar with 'Dollar Cost Averaging'?
AI Voice Agents & TechnologyJan 22, 20261.3 min read

Are you familiar with 'Dollar Cost Averaging'?

Twenty-five years later, I've watched the same patterns play out across the industry. Stolen ideas. Copied software. Zero integrity. And the people doing it? They're still considered "leaders."

By Bill McClain

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25 Years in Telecom: A Reality Check
AI Voice Agents & TechnologyJan 22, 20261.0 min read

25 Years in Telecom: A Reality Check

Twenty-five years later, I've watched the same patterns play out across the industry. Stolen ideas. Copied software. Zero integrity. And the people doing it? They're still considered "leaders."

By Bill McClain

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25 Years in Telecom: A Reality Check
AI Voice Agents & TechnologyJan 20, 20261.0 min read

25 Years in Telecom: A Reality Check

Here's what I've actually learned: The real winners in telecom aren't the ones taking. They're the ones giving. Sharing advice without expecting equity.

By Bill McClain

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Built by Viirtue, Inc. partners, for Viirtue partners.
AI Voice Agents & TechnologyJan 15, 20261.1 min read

Built by Viirtue, Inc. partners, for Viirtue partners.

UponAI exists for partners like them and you . Partners who want future-proof AI without giving up control .

By Bill McClain

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Are you familiar with 'Dollar Cost Averaging'?
AI Voice Agents & TechnologyJan 15, 20261.1 min read

Are you familiar with 'Dollar Cost Averaging'?

In investing, you put in the same amount of money on a set schedule. No guess. No perfect timing. No big bet on one day.

By Bill McClain

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You’ve automated your marketing, your sales, your CRM… but what about your phone? 🤔
AI Voice Agents & TechnologyJan 13, 20260.5 min read

You’ve automated your marketing, your sales, your CRM… but what about your phone? 🤔

Jody Gonzales & Bill's journey into creating the best AI Voice Ecosystem available to build and integrate agents into just about any business and any phone system.

By Bill McClain

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Tell us more about UponAi....
AI Voice Agents & TechnologyJan 13, 20260.5 min read

Tell us more about UponAi....

Jody Gonzales & Bill's journey into creating the best AI Voice Ecosystem available to build and integrate agents into just about any business and any phone system.

By Bill McClain

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Built by Viirtue, Inc. partners, for Viirtue partners.
AI Voice Agents & TechnologyJan 13, 20261.1 min read

Built by Viirtue, Inc. partners, for Viirtue partners.

Today, dozens of UponAi agents already sit in front of Viirtue systems, taking calls first, solving problems, and handing warm calls to human teams when needed.

By Bill McClain

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AI Voice Operations Blogs - Page 7 | UponAI