Privacy Policy

1. Information We Collect

Depending on how you interact with UponAI, we may collect:

• Contact details: Name, email address, phone number, company name, and any information you provide in a form or message.
• Workflow and project details: Seat counts, routing needs, AI coverage goals, and other implementation information you choose to share.
• Technical usage data: Device, browser, IP address, pages visited, referral source, and high-level interaction data used to operate and improve the site.
• Communication records: Emails, calls, form submissions, and support or sales conversations with our team.

2. How We Use Information

• Respond to demo requests, contact inquiries, and support questions.
• Recommend relevant AI voice, chatbot, routing, or communications solutions.
• Operate, secure, and improve our website, services, and internal processes.
• Send service-related communications, requested content, or marketing updates when permitted.
• Maintain records, prevent misuse, and comply with legal obligations.

3. SMS & Text Messaging

4. Sharing Your Information

We do not sell your personal information. We may share information only as needed to operate the business:

• Service providers: Hosting, CRM, scheduling, analytics, email, and similar vendors who help us operate the site and our services.
• Legal requirements: When disclosure is required by law, regulation, subpoena, or valid legal process.
• Business changes: In connection with a merger, acquisition, financing, or asset transfer.
• With your permission: In any situation where you explicitly authorize us to do so.

5. Cookies, Analytics, and Tracking

We use cookies and related technologies to understand site usage, improve performance, remember preferences, and measure the effectiveness of our communications. You can control cookies through your browser settings, though some site functionality may be affected if cookies are disabled.

6. Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, misuse, alteration, or loss. No security measure is perfect, and no online transmission can be guaranteed to be fully secure. We keep data only for as long as needed for the purposes described in this policy, unless a longer retention period is required by law or legitimate business need.

7. Your Choices

Depending on your location and circumstances, you may be able to:

• Request access to, correction of, or deletion of your personal information.
• Opt out of marketing emails or SMS communications at any time.
• Ask us to stop using certain information where applicable.

To make a request, contact us at info@uponai.com or call (888) 787-6624.

8. Children's Privacy

Our website and services are intended for business use and are not directed to children. We do not knowingly collect personal information from children. If you believe that a child has provided information to us, contact us and we will take reasonable steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of the page. Continued use of the site after changes become effective means you accept the updated policy.

10. Contact Us