Terms of Service
Last updated: April 19, 2026 · UponAI
1. Acceptance
1.1 Agreement to These Terms
These Terms of Service govern your use of the UponAI website, forms, content, and related services. By accessing the site, submitting information, requesting a demo, or otherwise engaging with us through this website, you agree to these terms and our Privacy Policy.
1.2 Updates
We may update these terms from time to time. When we do, we will update the effective date on this page. Your continued use of the site after any update means you accept the revised terms.
2. Use of Site
2.1 Permitted Use
You may use the site to learn about UponAI, request information, download resources, and communicate with our team for legitimate business purposes.
2.2 Prohibited Conduct
You agree not to misuse the site or any related services. This includes, without limitation:
- Submitting false, misleading, or unlawful information.
- Attempting to interfere with the site, infrastructure, or security controls.
- Using the site to send spam, abusive messages, or unauthorized communications.
- Scraping, copying, or redistributing site content except as allowed by law or with written permission.
- Using UponAI systems in a way that violates applicable law or third-party rights.
3. Submissions & Accounts
Any information you submit through a form, message, or email must be accurate to the best of your knowledge. You are responsible for any credentials or access we may provide to you in connection with pilots, demos, portals, or related services.
If you provide feedback, suggestions, or ideas about the site or our services, you agree that UponAI may use that feedback without restriction or compensation, subject to applicable law.
4. Services & Availability
Information on this site is provided for general informational purposes and may change without notice. Availability of products, features, integrations, pricing, pilots, and custom implementations depends on project scope, technical requirements, and any separate agreement between you and UponAI.
UponAI may modify, suspend, or discontinue any part of the site or services at any time. Separate statements of work, service agreements, or order forms control the commercial terms of any paid engagement.
5. SMS & Text Messaging Policy
A2P 10DLC Compliance
This section governs SMS communications sent by UponAI to prospects or customers who have opted in to receive those communications.
5.1 Consent to Receive SMS Messages
By providing your mobile phone number and checking the SMS consent checkbox on our contact form or any other opt-in mechanism, you expressly consent to receive SMS text messages and/or calls from UponAI at the phone number you provided. Your consent is not required as a condition of purchasing any goods or services.
5.2 Types of Messages
By opting in, you may receive the following categories of messages from UponAI:
- Consultation scheduling and follow-up
- Support communications and service updates
- Appointment reminders and confirmations
- Occasional marketing or event announcements
5.3 Message Frequency
Message frequency varies. You may receive up to several messages per month depending on your activity and opt-in preferences. UponAI does not guarantee any specific message frequency.
5.4 Message and Data Rates
Standard message and data rates may apply. These charges are assessed by your mobile carrier and are not billed by UponAI. Check with your mobile carrier for details about your SMS plan.
5.5 How to Opt Out (STOP)
You may opt out of receiving SMS messages from UponAI at any time by replying STOP to any text message you receive from us. After sending STOP, you will receive a single confirmation message acknowledging your opt-out request, and no further SMS messages will be sent to that number unless you re-opt in.
5.6 How to Get Help (HELP)
For assistance with SMS messages from UponAI, reply HELP to any text message. You may also contact us directly:
5.7 Privacy of SMS Data
UponAI will not share, sell, or rent your mobile phone number or SMS opt-in data to third parties for marketing purposes without your express consent. Your information is used solely to provide you with the communications you have requested. Please review our Privacy Policy for full details on how we handle your data.
5.8 Carrier Disclaimer
UponAI is not liable for delayed or undelivered messages. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to network availability and your mobile carrier's terms of service.
Required A2P 10DLC Disclosures
✉️ Program: UponAI customer communications, scheduling, updates, and promotions
📱 Message Frequency: Varies — up to several messages per month
💰 Rates: Standard message and data rates may apply
🛑 To Opt Out: Reply STOP to any message
❓ For Help: Reply HELP or call (888) 787-6624
🔒 No Third-Party Sharing: We do not sell or share SMS opt-in data
📋 Policies: Privacy Policy · Terms of Service
6. Third-Party Links
The site may contain links to external websites, applications, or services. Those third-party properties are governed by their own terms and privacy policies, and UponAI is not responsible for their content or practices.
7. Warranties & Liability
The site and its content are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, UponAI disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.
UponAI will not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the site. Any direct liability will be limited to the maximum extent permitted by applicable law.
8. Contact
Questions about these terms or your use of the site can be directed to the UponAI team using the details below.
UponAI
711 Moorefield Park Drive, Suite A, North Chesterfield, Virginia, 23236
(888) 787-6624 · info@uponai.com
Questions about these terms? Contact us.