This article is part of the local UponAI blog library and focuses on practical AI voice and communications workflow lessons that matter in live business environments.
Big news from the UponAI our team has successfully tested and confirmed use for Cisco BroadWorks (formally BroadSoft).
If you run BroadWorks, you can add AI Voice Agents to your phone system INSTANTLY. No complex setup. No new phone numbers. No disruption.
Here’s what you get:
→ Seamless SIP integration. Choose SIP Trunk, SIP Endpoint, or SIP URI. Your current system stays put-your callers won’t notice a thing (except faster answers).
→ Smarter call routing. AI Agents handle routine calls, pass the context to your team, and keep customers updated with real wait times. No more repeating info or guessing who should take the call.
→ 24/7 coverage. Your business never sleeps. AI Voice Agents work around the clock, in any language, with natural conversation and sentiment awareness.
→ Easy integrations. Connect to Salesforce, HubSpot, Zendesk, ServiceNow, or your POS-no heavy dev work needed. Low-code or no-code.
→ Real results. Clients see up to 60% fewer routine calls reaching human agents. Your team gets time back. Customers get answers faster.
I’ve spent years building phone systems that save money and make life easier. This is the next step-real automation that feels human, not robotic.
Who’s already using BroadWorks? Who’s ready to see AI Voice Agents in action? 🙌
Curious about how you can add AI to your phone system without breaking what works?
Let’s talk about what’s possible.
#PhoneBill ☎️
What This Means
UponAI content is built around production use, not generic AI positioning. The goal is to help teams understand how routing, call handling, automation, and human handoff behave once the system is part of daily operations.
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