This article is part of the local UponAI blog library and focuses on practical AI voice and communications workflow lessons that matter in live business environments.
🚨 If you're running outbound campaigns and wondering why your call connection rates are dropping, the answer might be hiding in your STIR/SHAKEN call attestation ratings. Here's what's happening:
The STIR/SHAKEN framework assigns every call one of three attestation levels:
• Full (A) - Highest trust, best delivery
• Partial (B) - Some uncertainty, reduced trust
• Gateway (C) - Lowest trust, often flagged as potential scam The real business impact? 📉 Reduced call connections as consumers avoid "potential scam" calls
💰 Lost revenue - US call centers lose $658M daily to unanswered calls
🔻 Damaged reputation when numbers get consistently flagged
📈 Increased costs from needing more reps to hit targets
⚖️ Potential compliance violations and FCC fines
The solution isn't hiring more sales reps - it's fixing your attestation ratings. Most businesses have no idea what their call attestation scores actually are.
Without proper auditing, you're flying blind while your competition connects with customers you're missing. UponAI can help businesses understand these critical telecommunications challenges.
Industry insights like these are essential for protecting our outbound campaigns and maintaining customer trust.
Are you monitoring your call attestation ratings? I
f not, you might be losing more connections than you realize.
What This Means
UponAI content is built around production use, not generic AI positioning. The goal is to help teams understand how routing, call handling, automation, and human handoff behave once the system is part of daily operations.
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