SIP Integrations and Transfers
Seamlessly integrate your phone system with our AI agent for secure call routing and analytics.
Platform Integration
Our AI agent connects to your phone system via SIP integration to enable seamless call transfers and routing to your extensions and call queues.
IP Whitelisting Required
To connect to our platform, we need to whitelist your IP addresses in your phone system configuration. This ensures secure communication between our AI agent and your PBX.
Supported SIP Platforms
We have predefined carrier configurations for the most common SIP platforms:
Netsapiens
Asterisk
Metaswitch (Alianza)
Porta One
3CX
BroadWorks
Switchvox
Freeswitch
Avaya
Twilio
Note : These are the platforms we have tested but we can integrate into any platform via SIP, please reach out if you would like us to test your platform.
Need a platform not listed?
Custom Telephony Integration
Connection Methods
SIP Trunk
SIP Extension
SIP URI
Transport Methods Supported
UDP
TCP
TLS
TLS/SRTP
Best Method : SIP Trunk
A SIP Trunk connection ensures that we will be able to transfer back to your PBX to extension numbers or call queues and pass the transfer
What you need:
SIP Trunk
Login details (username and password)
Domain and Outbound Proxy
Your platform's phone system settings
Transfer Capabilities
Once connected via SIP integration, our AI agent can:
Access Extensions
Transfer calls to any numbered extension in your PBX
Route calls based on caller needs and agent availability
Access Call Queues
Direct calls to appropriate queues with extension numbers
Intelligent routing based on keywords and caller type
Transfer Types
Cold and warm transfers
Direct extension transfers
Queue-based routing
Conditional transfers (business hours)
Failover routing for busy extensions
Post-Call Analytics
Post-call analysis automatically analyzes customer conversations after they have ended, helping you derive valuable insights.
Built-in Analysis Categories
Caller name
Company name
Reason for call
Call sentiment
Phone number
Issue priority
Email address
Resolution status
Customization Options
Fully customizable
Choose what analytics to extract
Multiple Data Types
Text fields
Contact information
Categories
Boolean fields
Boolean fields
CRM and Ticketing System Integration
CRM Integration
Auto create or update customer records
Track call history and preferences
Update contact info
Log outcomes & follow-up
Ticketing System Integration
Auto create support tickets
Populate with extracted call data
Set priorities
Assign tickets to departments
Supported Systems
Salesforce
Freshworks
Zendesk
Zoho
HubSpot
Microsoft
Custom via API
Go High Level
And Hundreds More...
Webhook Integration
Analytics data is delivered through webhook notifications if enabled.
You can:
Integrate with any system
Auto create tickets or records
Trigger workflows
Update databases in real time
Ready to connect your phone system with AI-powered SIP integration?
We blend the brilliance of Artificial Intelligence with communication, setting a new standard for business engagement and success.
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