Legacy systems don’t just cost money they cost customers.

Here’s how AI saved a telecom provider’s biggest accounts. I watched a telecom reseller come close to losing their largest enterprise client. They offered great service, but their system was no match for what the customer needed.

The risk was real: after years of partnership, the contract was about to walk. We worked fast with UponAI on a solution to save this client. Instead of asking them to rip out everything, we plugged in AI voice agents right where they needed them. Tight SIP integration kept their phones running, and our agents handled calls 24/7.

Routine questions were answered by AI, while complex issues got routed with context to live support. The change was clear. Customers got faster help. The provider saved time and cut down on missed calls.

The enterprise client renewed for multiple years, turning a near-loss into a win. That’s the power of modern AI when it’s built to work with your business, not against it. In B2B telecom, offering up-to-date AI voice features is not a luxury. It’s the new way to keep your customers close and your accounts growing.

If you’re still relying on legacy, the clock is ticking.

The next renewal could be your last if you don’t adapt. What helps you decide when it’s time to upgrade your systems, or do you just sit back until it’s too late?

I’d love to hear your story.