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70% prefer texting over calls. Can AI flip this trend? 🤔

70% prefer texting over calls. Can AI flip this trend? 🤔

Bill McClain
Published on: 06/06/2025

Voice calls aren’t dead, they’re evolving. With AI, phone calls are faster, smarter, and more trusted. From eliminating hold times to restoring call confidence, AI is making us rethink voice. Is your business ready to embrace the future of calls?

AI Voice Agents & Technology
AI Is Everywhere: Especially in How We're Transforming Customer Communication

AI Is Everywhere: Especially in How We're Transforming Customer Communication

Bill McClain
Published on: 05/06/2025

AI is no longer the future, it’s part of daily business. This post explores how voice AI is transforming customer service, streamlining operations, and becoming a vital part of modern communication strategies.

UponAI Solutions & Features
Every Voice Tells a Story...

Every Voice Tells a Story...

Bill McClain
Published on: 05/06/2025

Discover the emotional power of voice in telephony and how AI can enhance authentic human connection through sound. A reflection on how voices paint vivid pictures and build trust, without ever seeing a face.

Customer Communication & Experience
𝗪𝗵𝘆 𝗠𝗼𝘀𝘁 𝗔𝗜 𝗶𝗻 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗙𝗲𝗲𝗹𝘀 𝗢𝗳𝗳… (and how to fix it with one simple shift)

𝗪𝗵𝘆 𝗠𝗼𝘀𝘁 𝗔𝗜 𝗶𝗻 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗙𝗲𝗲𝗹𝘀 𝗢𝗳𝗳… (and how to fix it with one simple shift)

Jody Gonzales
Published on: 05/06/2025

Most AI in customer service feels off because it prioritizes function over feeling. This blog explores how a simple shift toward trust, emotion, and transparency can make AI experiences feel more human, and truly connect with customers.

Customer Communication & Experience

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