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We built UponAI for us—then realized the whole industry needed it too.

We built UponAI for us—then realized the whole industry needed it too.

Bill McClain
Published on: 23/10/2025

How a tool built to solve our own telecom challenges became a game-changer for the entire UCaaS industry. UponAI started as a fix for us, and ended up transforming how providers use AI voice.

AI Voice Agents & Technology
I’m not a superhero, but my AI saved one client’s relationship.

I’m not a superhero, but my AI saved one client’s relationship.

Bill McClain
Published on: 23/10/2025

A lighthearted, superhero-themed reflection on how AI Voice Agents can transform customer support and work-life balance. Bill shares real client stories showing how 24/7 AI service improves productivity, reduces stress, and saves relationships, no cape required.

AI Voice Agents & Technology
🚨 Your Call Attestation Ratings Could Be Silently Killing Your Business

🚨 Your Call Attestation Ratings Could Be Silently Killing Your Business

Bill McClain
Published on: 23/10/2025

If you're running outbound campaigns and wondering why your call connection rates are dropping, the answer might be hiding in your STIR/SHAKEN call attestation ratings.

AI Voice Agents & Technology
Today we speed up agent rollouts for partners with our new template feature.

Today we speed up agent rollouts for partners with our new template feature.

Bill McClain
Published on: 23/10/2025

Over the last four weeks, I met with many potential clients. Each meeting felt different, but one request kept coming up. Partners wanted a faster way to get started with voice agents.

AI Voice Agents & Technology

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