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Sometimes I wonder if we’ve overcomplicated the idea of “great communication.”

Sometimes I wonder if we’ve overcomplicated the idea of “great communication.”

Jody Gonzales
Published on: 29/10/2025

At UponAI, building AI voice agents reminds me that great communication is simple at its core: listening, pausing, and keeping the conversation human. Even with technology, understanding people comes first.

UponAI Solutions & FeaturesCustomer Communication & Experience
I was chatting with a client the other day.

I was chatting with a client the other day.

Jody Gonzales
Published on: 29/10/2025

Automating emails and CRM isn’t enough, missed calls cost leads. Adding an UponAI voice agent improved response rates and freed the team from missed calls.

UponAI Solutions & FeaturesCustomer Communication & Experience
Rolex makes watches. But the real story behind the brand blew my mind.

Rolex makes watches. But the real story behind the brand blew my mind.

Jody Gonzales
Published on: 29/10/2025

Hans Wilsdorf gave all of Rolex to a foundation, ensuring the brand continues to do good long after his passing. A lesson in purpose-driven business that inspires how we build UponAI.

UponAI Solutions & Features
I recently read a thought-provoking BBC article titled "The People Refusing to Use AI." It profiled
individuals who’ve chosen not to adopt AI tools — not because they’re unaware of the tech, but
because they’re consciously resisting it. And I think it’s a conversation we don’t hear enough in tech
spaces.

I recently read a thought-provoking BBC article titled "The People Refusing to Use AI." It profiled individuals who’ve chosen not to adopt AI tools — not because they’re unaware of the tech, but because they’re consciously resisting it. And I think it’s a conversation we don’t hear enough in tech spaces.

Jody Gonzales
Published on: 29/10/2025

A reflection on a BBC article about people choosing not to use AI, and why that intentional resistance matters. This post explores the balance between embracing innovation and preserving human creativity, ethics, and thought in the age of automation.

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